Free CSAT Survey Template
Measure Customer Satisfaction After Every Interaction
The standard satisfaction question to track how happy your customers are
Use this free CSAT template to collect satisfaction scores, identify unhappy customers, and track trends over time.
No credit card required
What's in this CSAT survey template
Question 1
“How satisfied are you with [PRODUCT/SERVICE]?”
Type: Rating Scale
1-5 scale (Very dissatisfied to Very satisfied)
Question 2
“What did you like most about your experience?”
Type: Single Choice
- •Product quality
- •Ease of use
- •Customer support
- •Value for money
- •Speed/performance
- •Other
Question 3
“How can we improve your experience?”
Type: Open Text
Free-form text response for detailed feedback
Who should use this CSAT template
Support Teams
Measure satisfaction after every ticket. Identify agents and processes that need improvement.
Product Teams
Track satisfaction after feature releases. Compare scores across different parts of your product.
Customer Success
Monitor account health with regular satisfaction checks. Catch drops before they become churn.
Onboarding Teams
Measure satisfaction at each onboarding step. Find where new users get stuck or frustrated.
How Customer Satisfaction Score works
CSAT measures how satisfied customers are with a specific interaction, product, or experience. Respondents rate their satisfaction on a 1-5 scale:
Satisfied (4-5)
Customers who had a positive experience. Your goal is to keep them here.
Neutral (3)
Neither satisfied nor dissatisfied. At risk of switching if a better option appears.
Dissatisfied (1-2)
Customers who had a negative experience. Need immediate attention.
Your CSAT = (Number of satisfied responses / Total responses) x 100
A CSAT above 80% is generally considered good.