Product Feedback Survey Questions
25 Product Feedback Survey Questions for SaaS Teams
Know what to build next - and what to fix first
Product feedback surveys help you prioritize features, validate ideas, and find usability issues before they cause churn. Use these product feedback survey questions after releases, during roadmap planning, or on a recurring basis.
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When to send
Send product feedback surveys after a feature launch, during roadmap planning, when usage of a feature drops, or as a recurring monthly check-in for active users.
22 Product Feedback survey questions
Organized by purpose - use the ones that fit your goal, or use them all.
Overall product rating
How satisfied are you with [Product] overall?
Rating Scale (1–10)
How well does [Product] meet your needs?
Single Choice
- • Exceeds my needs
- • Meets my needs well
- • Meets some of my needs
- • Does not meet my needs
What is the most valuable part of [Product] for you?
Open Text
Feature feedback
Which features do you use most often?
Multi-Select
Which features have you never used?
Open Text
How satisfied are you with [specific feature]?
Rating Scale (1–5)
Is [feature] working as you expected?
Single Choice
- • Yes, works great
- • Mostly yes
- • Not really
- • No - it is broken or confusing
What would make [feature] more useful for your workflow?
Open Text
Feature requests and priorities
What feature are you most looking forward to?
Open Text
What is the one thing [Product] is missing that would make it a must-have?
Open Text
If you could change one thing about [Product], what would it be?
Open Text
How important is [feature] to your workflow?
Single Choice
- • Critical - I need it now
- • Important - would use regularly
- • Nice to have
- • Not relevant for me
Usability and design
How easy is [Product] to use?
Rating Scale (1–5)
Is there anything in [Product] that is confusing or hard to find?
Open Text
How does [Product] compare to similar tools you have used?
Single Choice
- • Much better
- • Somewhat better
- • About the same
- • Somewhat worse
- • Much worse
Reliability and performance
Have you experienced any bugs or technical issues?
Single Choice
- • No issues
- • Minor issues
- • Significant issues
- • Blocking issues
Can you describe any bugs or issues you have encountered?
Open Text
How satisfied are you with [Product]'s speed and performance?
Rating Scale (1–5)
Roadmap input
Which of these potential features would be most valuable to you?
Multi-Select (rank or pick top 3)
What problem do you wish [Product] could solve that it currently cannot?
Open Text
What integrations would save you the most time?
Open Text
Is there anything else you would like to share with the product team?
Open Text
Tips for running Product Feedback surveys
Send product feedback surveys after releases to validate - not just before, to gather ideas.
Use conditional logic to show feature-specific questions only to users who have used that feature.
Share responses with engineers and designers, not just product managers.
Tag feedback by theme (usability, performance, features, pricing) so you can spot trends.
Run a monthly product feedback pulse - 3 questions max - to track sentiment over time.
Run your first Product Feedback survey in minutes
Mapster lets you send in-product surveys, link every response to a real user, and segment results by plan, role, or cohort. Free to start.
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Frequently asked questions
What should product feedback surveys focus on?
The best product feedback surveys cover four areas: overall satisfaction, feature usage and value, missing features, and usability issues. Keep each survey focused on one area rather than covering all four at once.
How do I get more responses to product feedback surveys?
Trigger surveys in-product, right after a user completes a key action. In-app response rates are 5–10x higher than email surveys. Keep surveys to 3–5 questions.
How often should I run product feedback surveys?
Run a post-launch survey within 2 weeks of each major release. Run a broader product health survey monthly or quarterly. Do not survey the same users too frequently.
What is the difference between product feedback and NPS?
NPS measures overall loyalty and likelihood to recommend. Product feedback surveys measure specific satisfaction with features, usability, and the roadmap. Use both - NPS for trending, product feedback for action.
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