Free in-product survey tool

In-Product Surveys for Your SaaS

Launch in-product surveys that meet users right when they have something to say

Trigger microsurveys based on user actions and attributes. No more random pop-ups that get ignored.

in-product survey widget preview

Modern analytics, not clunky dashboards

Aggregated Analytics|Geo Analytics|Individual Responses
Mapster in-product survey analytics dashboard showing responses, geo analytics, and segmentation

In-product surveys that look like your brand

Survey logo

Explore Question Types

This is a demo survey showing a few question types available in Mapster. Click through to see how each one looks and works.

Powered by Mapster

Set up in-product surveys in 15 minutes

One script tag. No backend changes. Launch and update surveys from the dashboard without code deploys.

01

Install the widget

Add one JavaScript snippet to your app - the same way you add Intercom or Mixpanel. Pass user identity (plan, role, any custom attributes) through the widget config.

02

Set behavioral triggers

Define when surveys appear: after a feature is used, after a session time threshold, on exit intent, or via custom JS event. Surveys fire when users actually have context.

03

Collect segmented responses

Every response is linked to a real user. Filter NPS, CSAT, or PMF scores by plan, role, region, or any attribute you passed through - not anonymous averages.

Trigger Surveys When Users Actually Care

Personalize and trigger surveys based on user attributes and actions like right after they use a feature, not before or a week after. No more random pop-ups that get ignored.

Email surveys

5-15% response rate

Days to collect feedback

No context on what they were doing

Anonymous responses

In-product surveys

30-50% response rate

Feedback in real time

Capture feedback in context

Linked to user identity

Trigger Surveys at the Right Moment

Get real, contextually relevant answers by catching your users at the precise moment. Choose from popular triggers or add your own custom JavaScript code.

Time spent on page

Show the survey after a user spends a specific amount of time on a page.

Click an element

Show the survey after a user clicks a button, link, or any element.

Time spent in session

Show the survey after a user spends a specific amount of time in a session.

Scroll depth

Show the survey after a user scrolls a specific distance on a page.

Exit intent

Show the survey when a user is about to leave the page.

Pages in a session

Show the survey after a user browses a specific number of pages.

Custom triggers

Trigger surveys through custom JavaScript calls - fire on any user action or event.

Combine multiple triggers

Scroll depth > 80% + Exit Intent - target people who are interested but about to leave.

Know which user gave
what feedback

1,000ResponsesAvg Score: 42"Looks healthy"200300500Free Plan UsersScore 785% of revenue"Love it!"Pro Plan UsersScore 5515% of revenue"Missing integrations"Enterprise UsersScore 1280% of revenue"Support too slow"SEGMENTATION identifiedthree completely different problems

Trusted by over 100+ Startups worldwide

100+Users
400+Surveys Created
11k+Responses Captured

What makes in-product surveys different

Behavioral triggers

Fire surveys after specific user actions - not random timers. Ask right when users have something to say.

User identity linking

Every response is tied to a real user - name, plan, role, signup date. No more anonymous averages.

Segment by plan or role

Filter NPS, CSAT, and PMF scores by free vs paid, admin vs viewer, or any custom attribute you define.

Auto NPS, CSAT, PMF scoring

Built-in templates with automatic score calculation. No spreadsheets, no manual tallying.

In-product surveys. Not enterprise pricing.

Most in-product survey tools charge $79–$175/month. Mapster is $19/month - or free.

Free plan

$0

forever · no credit card

  • In-product widget surveys
  • Unlimited responses
  • NPS, CSAT, PMF templates
  • Geo analytics
  • Basic segmentation
Start Free
Pro · $19/mo

$19

per month · or $8/mo billed annually

  • Everything in Free
  • Advanced segmentation filters
  • Custom branding (colors + logo)
  • Slack & Zapier integrations
  • Priority support
Get Started
Get started today

In-product feedback surveys that tell you not just what was said, but who said it

Embed surveys inside your product. Segment feedback by plan, role, or any attribute.

Launch Your In-Product Survey

No credit card required

Frequently Asked Questions

What is an in-product survey?+

An in-product survey is a feedback survey that appears inside your app while users are actively using it. Unlike email surveys sent after the fact, in-product surveys capture feedback in the moment - triggered by user actions like completing a feature or showing exit intent. This context produces response rates of 30-50%, compared to 5-15% for email surveys.

How do in-product surveys differ from website surveys?+

In-product surveys target authenticated users inside your application, triggered by behavioral events and user attributes (plan type, role, signup date). Website surveys appear on public pages for anonymous visitors. In-product surveys are more targeted and contextually relevant because they fire based on what a specific user is doing at that exact moment.

What triggers can I use?+

Mapster supports time on page, time in session, scroll depth, click on element, exit intent, pages visited in session, and custom JavaScript triggers. You can combine multiple triggers - for example, scroll depth over 80% AND exit intent - to target highly engaged users who are about to leave.

Can I target specific users for my surveys?+

Yes. Every response is linked to a real user identity. You can target surveys based on user attributes like plan type, role, company size, or signup date - so you only survey Pro users about features they actually use, or new users about their onboarding experience.

How do I add an in-product survey to my app?+

Add one JavaScript snippet to your app - similar to adding Google Analytics. Once installed, create and launch surveys from the Mapster dashboard without any code deploys. Surveys appear as a non-intrusive widget matching your brand colors and logo.

Are in-product surveys free?+

Yes. Mapster offers a free plan with in-product surveys, unlimited responses, and basic analytics. No credit card required.