Feedback Survey Tool
Customer Satisfaction Surveys
With Built-in Segmentation & Geo Analytics
Unlimited surveys, unlimited responses, segmentation built in. No per-response pricing, no surprise bills.
No credit card required
Free Feedback Survey Tool
Unlimited surveys · Unlimited responses · No credit card needed
Need premium features? Get the yearly plan for $97/year — save 58%
Built to Segment Feedback
See Who says What & Why
You might have 60% happy users in one segment and 15% in another. You just haven't measured it yet.
The Three Essential CS Metrics
Track customer health from every angle. Together, these surveys give you a complete picture of customer sentiment.
NPS
Net Promoter Score
What it measures:
Customer loyalty and likelihood to recommend your product
When CS teams use it:
- →Quarterly Business Reviews (QBRs)
- →60-90 days before renewal
- →After major milestones
"How likely are you to recommend us to a colleague?"
0-10 scale
CSAT
Customer Satisfaction
What it measures:
Satisfaction with specific experiences or touchpoints
When CS teams use it:
- →After onboarding completion
- →Post-implementation check-ins
- →After feature training
"How satisfied are you with [experience]?"
1-5 scale
CES
Customer Effort Score
What it measures:
How easy it is for customers to accomplish their goals
When CS teams use it:
- →After support ticket resolution
- →Post-setup or configuration
- →After complex workflows
"How easy was it to [complete task]?"
1-7 scale
Powerful Analytics
Analytics that connect the dots for you
See trends, patterns, and priorities without digging through spreadsheets.
Geo Analytics
See Feedback on World Map
Your US customers love you. Your EU customers are frustrated. You'd never know from an average. Map feedback by region to spot geographic patterns instantly.
Analyze like a Pro
See Word Cloud from Open-Ended Feedback
See what each segment is actually saying. One word cloud per segment - so you know what matters to who.
- ✓Auto-generated from survey responses
- ✓Filter by segment to see different priorities
- ✓Spot patterns without reading every response
Build like a Pro
Surveys that look like your product
Match your surveys to your product. Custom colors, logo, and styling — so feedback collection feels native, not third-party.
