Free Feedback Survey Tool
Collect Customer Feedback with Context
Surveys, but you actually know who answered them. Every feedback response is linked to a real user, their plan, and location. Full context to understand the why behind the numbers, and segment by any user property you have.
No credit card required
Segment feedback with context
From "scores look fine" to "here's who to reach out to."
Generic feedback tools
"100 users are happy, 40 are unhappy."
Mapster - user-linked feedback
100 happy users · pro plan users · from USA · "love onboarding"
40 unhappy users · free plan users · from EU · "frustrated by pricing"
Now you know exactly which users need help, and why.
Surveys, but you actually know
who answered them.
Clean & Simple Analytics with Rich insights without the spreadsheet headache.
Build surveys that look like your brand
Branded, clean, and built for high response rates.
Segment feedback to find patterns
Averages hide the truth. Slice by plan, role, or geography to see what's really going on.
Trusted by over 100+ Startups worldwide
Every feedback survey type, in one tool
NPS, CSAT, PMF, exit surveys, and more, all with user-level segmentation.
NPS Survey Tool
Measure loyalty and segment Net Promoter Score by plan, role, or company size.
Customer Satisfaction Surveys
Collect NPS, CSAT, CES, and PMF surveys with user identity linked to every response.
Exit Survey
Find out why users cancel. Reduce churn by fixing the real reasons, not the guessed ones.
Product Market Fit Survey
Run the Sean Ellis 40% test and measure PMF with your actual users.
Survey Maker
Build any survey in minutes. Share via link or embed with one JavaScript snippet.
In-Product Surveys
Trigger surveys inside your app based on user actions, scroll depth, or exit intent.
Powerful Analytics
Analytics that connect the dots for you
See trends, patterns, and priorities without digging through spreadsheets.
Geo Analytics
See Feedback on World Map
Your US customers love you. Your EU customers are frustrated. You'd never know from an average. Map feedback by region to spot geographic patterns instantly.
Analyze like a Pro
See Word Cloud from Open-Ended Feedback
See what each segment is actually saying. One word cloud per segment - so you know what matters to who.
- ✓Auto-generated from survey responses
- ✓Filter by segment to see different priorities
- ✓Spot patterns without reading every response
Build like a Pro
Surveys that look like your product
Match your surveys to your product. Custom colors, logo, and styling — so feedback collection feels native, not third-party.
Frequently asked questions
What is a customer feedback survey?+
A customer feedback survey is a structured set of questions that collects opinions, satisfaction scores, and insights from your users or customers. Common types include NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), CES (Customer Effort Score), and PMF (Product-Market Fit) surveys. Mapster lets you run all of these in one tool and links every response to a real user.
How do I add a feedback survey to my app or website?+
Add one JavaScript snippet to your site or app - the same way you add Google Analytics. Once installed, you can create, edit, and launch surveys from the Mapster dashboard without touching your code again. Surveys appear as a non-intrusive widget that matches your brand colors and logo.
What makes Mapster different from other survey tools?+
Most survey tools show you averages. Mapster links every response to a real user and lets you segment results by plan type, role, company size, or any attribute you pass. Instead of "60% of users are satisfied," you see "enterprise users are dissatisfied, free plan users love it" - so you know exactly what to fix and for whom.
What types of surveys can I create?+
Mapster supports NPS surveys, CSAT surveys, CES surveys, PMF (Sean Ellis) surveys, exit surveys, poll-style surveys, product feedback forms, website feedback surveys, and custom multi-question surveys. Templates are available for all common use cases.
Is Mapster free?+
Yes. The free plan includes unlimited survey responses, user identity linking, geo analytics, NPS/CSAT/PMF templates, and the embeddable widget. No credit card required to get started.
Can I see who responded to my survey?+
Yes - that is the core difference. Pass a user ID when you install the widget and every response is tied to that specific user. You can see individual responses alongside their plan type, role, location, and any other attributes you track.