Feedback software for SaaS and product teams
Free Customer and Product Feedback Survey Tool
User identity attached to every response
Every response comes with the user identity attached, so you can break your NPS, CSAT and CES scores down by any user attribute, not one blended average
Know exactly who's behind every piece of feedback
No credit card required
Should you use Mapster?
Which feedback response do you prefer?
Same score, very different value. Pick one and we will tell you honestly if Mapster is for you.
01 · Build
Build smart Surveys with
Conditional Logic
Send power users to a feature-request ask. Route detractors to a deeper "what went wrong?" Higher completion rates, cleaner feedback, no dead ends.
02 · Collect
Collect Feedback wherever
your Users are
Surveys, but you actually know who answered them. Four ways to put a survey in front of users.
Share a link
Email, social, or in-app. Add user attributes to the URL so link responses stay tied to a real user.
Auto popup
Trigger on your site by time, scroll depth, or exit intent. You set how often it shows.
Feedback button
An always-on button users click when ready. On every page, never interrupts.
Trigger in your product
Fire it from your code after a key action, with user data attached. Catch users at the moment of value.
Context attached
Every response arrives with the user identity attached
Pass the attributes you already have, or collect them in the survey. Then slice NPS, CSAT, or PMF by any of them. No more anonymous rows in a spreadsheet.
Start collecting feedback, free03 · Analyze
Analyze Feedback
by Segments
Rich insights without the spreadsheet headache.
04 · Segment
Every Response Tied
to Real User
From "scores look fine" to "here's exactly what to fix"
Generic feedback tools
"100 users are happy, 40 are unhappy."
Mapster - user-linked feedback
100 happy users · pro plan users · from USA · "love onboarding"
40 unhappy users · free plan users · from EU · "frustrated by pricing"
Now you know exactly which users need help, and why.
05. Ask at the right moment
Real surveys, fired at the moment
that gets answers
These are live. Click through them. This is exactly what your users see, docked in your product at the right time.
Onboarding just finished
First impressions are fresh. Ask for CES before habits set in.
They just used a feature
Catch the reaction while it is hot with a one-tap CSAT.
About to leave pricing
Capture the exact objection at the moment it exists.
30 days of active use
Enough context for a real signal. Run the Sean Ellis PMF question.
Support ticket resolved
Measure effort (CES) while the interaction is fresh.
Your moment is not here?
Trigger on any user action or attribute. If you can fire an event, you can ask the right question.
Build your first surveyAdvanced Filtering
and Segmentation
A blended score of 42 looks healthy. But the segment paying 80% of your revenue scores a 12. Weight feedback by value, not volume.
Built for SaaS and Product teams
The questions product teams use Mapster to answer.
Track NPS by segment
Run NPS surveys in-product and break the score down by plan, role, or region instead of one blended number.
Measure CSAT at key moments
Run CSAT after onboarding, a launch, or a support touch, and compare how each segment scores.
Run microsurveys in-product
One or two question microsurveys triggered at the right moment, so you get answers without interrupting the flow.
Collect customer feedback & Track customer satisfaction over time
Gather feedback from your real users across the journey, with every response linked to who they are.
Decide what to build next
Collect product feedback tied to who asked, so you prioritize the roadmap by segment and value, not by who is loudest.
Measure Product Market Fit
Run the Sean Ellis PMF survey and see which segment would be 'very disappointed' without you.
Flat pricing. Unlimited responses.
No hidden fees.
Other tools charge by tracked users, so feedback gets more expensive the more you grow. Mapster is one flat price. Survey everyone.
Free
$0Up to 20 responses a month
Free forever
Pro
$19/moor $147/yearSave $81
Unlimited responses
No credit card required
Build what your best customers want, not what the loudest say
Every response linked to a real user, so you build for the segment that drives your business, not the one that shouts the loudest. Run NPS, CSAT, and product feedback right inside your product.
Start Collecting Feedback - FreeFree plan available · No credit card required