Terms and Conditions

Welcome to Mapster ("we", "our", or "us"), a platform for creating and running surveys on your website or inside your product, sharing surveys via links, and analyzing the responses, including responses linked to your users' identity and attributes when you choose to provide them. These Terms and Conditions ("Terms") govern your use of Mapster's website, services, and platform (collectively, "Services").

Mapster is operated by Galaxy Labs Limited, a company registered in New Zealand (company number 9439298). When these Terms refer to "we", "our", or "us", they refer to Galaxy Labs Limited.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services. These Terms apply to both creators (users who create Surveys) and respondents (users who respond to Surveys).

Mapster allows creators to build Surveys, show them to users via an embeddable widget, in-product triggers, or shareable links, attach user attributes to responses, and analyze results in dashboards. By using our Services, you agree to the following:

To create Surveys, you must register an account. Free and paid plans are available as described on our pricing page.

• Provide accurate account information and keep it updated.
• Secure your account credentials; you are responsible for all activities under your account.
• Subscriptions purchased from us are subject to our refund policy (7-day money-back guarantee).
• We may suspend or terminate accounts for violating these Terms or engaging in fraudulent activity.

Lifetime plans purchased through partner marketplaces (e.g., AppSumo, DealFuel):

• A lifetime code unlocks the lifetime plan on one Mapster account. One code per account; codes cannot be stacked or transferred once redeemed.
• "Lifetime" means the lifetime of the Mapster service, not of the purchaser.
• Refunds for marketplace purchases are handled by the marketplace under its own refund policy. If a purchase is refunded, the associated account returns to the free plan.
• Lifetime plans include the paid features as described in the marketplace listing at the time of purchase; we may improve, modify, or replace features over time.

When a respondent answers a Survey, we store the answers together with metadata such as approximate location derived from the IP address, device and browser information, and any user attributes the creator attached. To prevent duplicate and abusive submissions, we store a salted, survey-specific hash of the IP address rather than the raw address, and we apply rate limiting and automated bot checks.

• Creators agree to use Survey data responsibly and only in accordance with their own privacy commitments to their users.
• Creators must not attempt to re-identify respondents who answered anonymously.

For details, see our Privacy Policy.

The Mapster platform, including its design, code, text, and graphics, is protected by intellectual property laws. Unauthorized reproduction, distribution, or use of our platform is prohibited.

• Your Surveys and the response data collected through them remain yours. You grant us the license needed to host, process, and display that data in order to provide the Services.
• You may export your Survey data and use it for any lawful purpose.

Mapster provides the Services "as is" and does not guarantee the accuracy or completeness of Survey results, which depend on voluntary respondent responses.

• We are not liable for disputes arising from Survey content, respondent responses, or user interpretations of data.
• Users are responsible for their content (e.g., Survey questions, shared links, attached user attributes) and must indemnify Mapster against claims related to their use of the Services, including legal fees.
• We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the Services.
• Our liability is limited to the amount paid for your subscription or lifetime plan, where applicable.
• Nothing in these Terms excludes, restricts, or modifies any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those laws apply. If you acquire the Services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

While we strive to provide reliable Services, we cannot guarantee uninterrupted access or error-free performance.

• Survey results are illustrative and may not reflect scientific sampling methods.
• We may suspend or modify Services for maintenance, updates, or other reasons without notice.
• We reserve the right to moderate or remove Surveys that violate these Terms or harm the platform's integrity.

We may suspend or terminate your access to the Services if you violate these Terms, engage in fraudulent activity, or harm the platform or its users.

• You may terminate your account at any time by contacting us or using account settings.
• Upon termination, your data will be handled per our Privacy Policy.
• Subscription fees are non-refundable except under our refund policy or, for marketplace purchases, the marketplace's refund policy.

These Terms are governed by the laws of New Zealand, without regard to conflict of law principles. Any disputes will be resolved in the courts of Auckland, New Zealand, unless otherwise required by applicable law.

For users in the EU or other regions, mandatory local laws may apply, and we will comply with such requirements.