Free Onboarding Survey Template
Find Out Where New Users Get Stuck
Collect onboarding feedback to improve activation and reduce early churn
Use this free onboarding survey template to understand the new user experience. Find friction points, improve your setup flow, and get users to value faster.
No credit card required
Onboarding survey questions included
How easy was it to get started with [PRODUCT]?
Emoji Scale (1-5)
Very difficult to Very easy
Did you accomplish what you wanted during setup?
Single Choice
Yes, completely · Partially · No, I got stuck · I'm not sure yet
Which part of onboarding was most confusing?
Single Choice
Account setup · Connecting integrations · Understanding features · Navigation · Nothing was confusing
What would have made your onboarding experience better?
Open Text
Free-form text for specific improvement suggestions
Why onboarding feedback matters
Most SaaS churn happens in the first 90 days. Users who don't reach value quickly leave quietly. Onboarding surveys catch problems before they become churn.
Discover exactly which step in your setup flow causes users to get stuck or give up.
Fix the top pain points and more users reach your product's core value faster.
Users who complete onboarding successfully are far more likely to convert and stay.
Who should use this onboarding survey template
Product Teams
Understand what new users experience in their first session. Prioritize UX improvements with real feedback.
Growth Teams
Improve signup-to-activation rates by fixing the top onboarding friction points.
Customer Success
Identify users who struggled during onboarding and proactively reach out before they churn.
Founders
Get direct feedback from every new user. See what your onboarding looks like through their eyes.
Frequently Asked Questions
Browse more templates